At 25JL, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on the 25JL platform.
These cards summarise the most important points of our Privacy Policy. They are not a substitute for the full document — please read the complete policy further down this page.
Every connection to 25JL is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are transmitted securely at all times.
25JL does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the 25JL platform and comply with legal obligations.
Under the Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, and request deletion of your personal data held by 25JL. We honour these rights and respond to requests promptly.
25JL collects only the personal data necessary to operate your account, process transactions, verify your identity, and comply with regulatory requirements. We do not collect data beyond what is needed.
25JL uses cookies to keep you logged in, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
You control whether 25JL sends you promotional communications. You can opt out of marketing emails and SMS at any time through your account settings or by contacting our support team.
25JL ("we," "us," "our") is committed to protecting the privacy and personal data of all players who use the 25JL platform at 25jl.org. This Privacy Policy describes how 25JL collects, uses, stores, shares, and protects personal information in connection with the operation of our online casino and sports betting platform.
This Privacy Policy applies to all personal data collected through the 25JL website, mobile application, customer support channels, and any other interaction you have with 25JL. By registering for a 25JL account or using the platform, you acknowledge that you have read and understood this Privacy Policy.
This policy is drafted in compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
For the purposes of the Data Privacy Act of 2012, 25JL is the personal information controller responsible for the personal data collected through the 25JL platform. All data processing activities described in this Privacy Policy are carried out by or on behalf of 25JL.
If you have any questions about how 25JL processes your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer using the contact details provided in Section 15 of this policy.
When you register for a 25JL account or interact with our platform, we collect the following categories of personal data:
When you access the 25JL platform, we automatically collect certain technical and behavioural data:
25JL may receive personal data about you from third-party sources, including identity verification service providers, fraud prevention agencies, payment processors, and game providers. This data is used solely to supplement our own records for the purposes described in this policy.
25JL uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, account data |
| Processing deposits and withdrawals | Financial, identity, verification data |
| Identity and age verification (KYC) | Identity, verification data |
| Fraud prevention and security monitoring | Device, usage, financial, identity data |
| Regulatory compliance and AML obligations | Identity, financial, transaction data |
| Customer support and dispute resolution | Communications, account, transaction data |
| Responsible gaming monitoring | Usage, financial, account data |
| Platform improvement and analytics | Usage, device, cookie data |
| Promotional communications (with consent) | Contact, account, preference data |
| Legal obligations and regulatory reporting | Identity, financial, transaction data |
25JL will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
25JL processes your personal data on the following legal bases under the Data Privacy Act of 2012:
25JL shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, game software providers, cloud hosting providers, and customer support platform operators. All service providers are contractually bound to process personal data only on 25JL's instructions and to maintain appropriate security standards.
25JL may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent authorities where required by applicable Philippine law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, restructuring, or sale of all or part of 25JL's business, personal data held by 25JL may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
25JL does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Period.
Cookies are small text files placed on your device when you visit the 25JL platform. They allow the platform to recognise your device, remember your preferences, maintain your login session, and collect usage analytics.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 25JL platform. Instructions for managing cookies are available in your browser's help documentation.
25JL retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:
Where personal data is no longer required for any lawful purpose, 25JL will securely delete or anonymise it in accordance with our internal data disposal procedures.
25JL implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 25JL:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.
The 25JL platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. 25JL does not knowingly collect personal data from individuals under the age of 21.
If 25JL becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all data will be securely deleted, and any deposits will be returned to the original payment method after deducting amounts wagered. If you believe a minor has registered on the 25JL platform, please contact our support team immediately.
Some of 25JL's service providers and game software partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, 25JL ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to countries that have been assessed as providing an adequate level of data protection. 25JL will not transfer your personal data internationally in a manner that reduces your rights under the Data Privacy Act of 2012.
The 25JL platform integrates third-party game providers, payment processors, and analytics tools to deliver its services. These third parties operate under their own privacy policies and data processing practices. 25JL is not responsible for the privacy practices of third-party service providers beyond the contractual obligations we impose on them as described in Section 6.
The 25JL platform does not contain links to external third-party websites for general browsing purposes. Any third-party integrations present on the platform (such as payment gateways) are used solely to facilitate the services described in these policies.
25JL reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, 25JL will notify registered players via email to their registered address or through an on-platform notification prior to the changes taking effect. Your continued use of the 25JL platform following notification of any amendment constitutes your acknowledgement of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how 25JL protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 25JL handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — 25JL
Email: [email protected]
The email address above is displayed as plain text for reference only. For fastest response, use the live chat feature available within your 25JL account dashboard.
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available through official Philippine government channels.
For general account support, our customer service team is available 24 hours a day, 7 days a week via live chat within the 25JL platform.